Comments on: Airtel Mother’s Day Offer and ear bursting IVR http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/ Tue, 06 Jan 2009 07:10:42 +0000 http://wordpress.org/?v=2.5.1 By: Shr http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-12189 Shr Mon, 28 May 2007 23:39:39 +0000 http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-12189 hmmm... Also, point to be noted is no one takes advantage of acquired knowledge. Acquired knowledge of the messages which are going to be followed that is. I don't need to be thanked every time I make a selection, I don't need to know their website's URL after every 20 seconds and I don't need to know how happy I have made them by calling them. At least, not when I am calling them 50th time. They should handle new and repeat customers separately. There should also be abridged and full flowery versions of the IVR. I am not talking from frustration's point of view but usability's point of view. Why club features when no one is gonna use them? hmmm…

Also, point to be noted is no one takes advantage of acquired knowledge. Acquired knowledge of the messages which are going to be followed that is. I don’t need to be thanked every time I make a selection, I don’t need to know their website’s URL after every 20 seconds and I don’t need to know how happy I have made them by calling them.

At least, not when I am calling them 50th time. They should handle new and repeat customers separately. There should also be abridged and full flowery versions of the IVR. I am not talking from frustration’s point of view but usability’s point of view.

Why club features when no one is gonna use them?

]]> By: Amit http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-10190 Amit Wed, 16 May 2007 09:01:49 +0000 http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-10190 I completely agree - the booming voice is almost creepy..however the rest of their IVR is good - its great to do the payment and get done in a minute! -Amit I completely agree – the booming voice is almost creepy..however the rest of their IVR is good – its great to do the payment and get done in a minute!

-Amit

]]> By: Shr http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-9860 Shr Sat, 12 May 2007 01:35:14 +0000 http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-9860 A post is due detailing good design principles for IVR. A post is due detailing good design principles for IVR.

]]> By: Harshal http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-9828 Harshal Fri, 11 May 2007 20:22:11 +0000 http://blog.shrutibhandari.com/2007/05/09/airtel-mothers-day-offer-and-ear-bursting-ivr/#comment-9828 Agree fully... the reliance IVR "Please enter the number you wish to call starting with country code 91. It is not required to dial the international access number." so sounded so good a few days ago .... now it appears that they've subtituted the good one with a low cose high pitch stupid voice.... Agree fully… the reliance IVR “Please enter the number you wish to call starting with country code 91. It is not required to dial the international access number.” so sounded so good a few days ago ….
now it appears that they’ve subtituted the good one with a low cose high pitch stupid voice….

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